This page allows you to defend yourself in a dispute initiated by a customer, by providing evidence that the payment and the order were valid and authorized, or even that you have honored it and done the work.
There are several fields available for this purpose. Some of these are pre-filled with information you already know, such as the customer's name, email or address, or the date of the appointment or your own address. Check that this information is correct, and amend it if necessary.
Other evidence must be attached manually.
If you have a signed document from this customer, scan it and add it to the "Customer Signature" field.
If you still have the order email, you can take a screenshot or PDF of it and insert it in the "Received" field.
If you have exchanged emails with the customer, you can also attach them as a PDF in the "Communication with the customer" field.
Proof of service delivery should be attached in the "Proof of service" field, such as an invoice.
Finally, you can add any additional evidence you consider useful in the "Additional information" field, either as an image or a PDF file.
Validate this information by clicking on the "Submit" button.
Note that : all these documents can be reviewed and modified later if necessary, as long as the deadline for responses has not been reached.