This screen allows you to view all the events concerning the online payments made on your shop.
3 tabs are available, representing 3 different types of information.
First, the first tab represents the list of payments made by your customers.
You will find the main information: the amount, the date and the number of the order associated with the payment, the name of the customer...
Each of these payments is also classified in the "Payment status" column, so that - for example - you can easily find payments for which you have made a total or partial refund, or declared a fraud.
If one of these payments has been disputed by the customer, you can also see this in the "Dispute status" column.
If you want to find information quickly, you can use the filters available on each column, for example to find a payment by its order number, or by filtering on dates.
You can export this data to Excel by clicking on the download button at the top right of the grid.
To view the details of a payment, click on the "View" button in the corresponding row.
In the second tab, you can view all the disputes, i.e. the payments for which customers have declared a fraud or a stop payment to their bank.
In the grid, you will find the main information: the status of the challenge, its reason, the amount involved, etc.
Challenges with the status "awaiting response", in red, are new and you must therefore respond before the deadline.
Please note that when a dispute is declared by one of your customers, we will automatically send you an email to inform you of this. A message will also appear in your customer area.
To view the details of a dispute and defend yourself, click on the "View" button.
The download button exports the data to an Excel file, showing new disputes in red, and those in progress.
Finally, the last tab allows you to view all the operations carried out, in the form of a credit and debit balance.